Skills
Technical and operations skills
Capabilities are stated at the level supported by my experience. Historical credentials are labeled as historical.
Technical Support
- Tier 1/2 desktop and end-user support
- Windows workstation setup, deployment, replacement, migration, and troubleshooting
- Microsoft Word, Excel, PowerPoint, and Outlook user support
- Active Directory password resets, account unlocks, and basic access requests
- VPN, LAN/TCP/IP, Wi-Fi, network drives, shared folders, and email connectivity
- Printers, scanners, monitors, docking stations, mobile devices, and meeting-room equipment
- Incident/service-request documentation, ticket tracking, escalation, and end-user guidance
- IT asset records, onboarding, moves, workstation changes, and departures
Office & Records
- Confidential electronic and paper records
- Scanning, indexing, retrieval, document tracking, calendars, and deadlines
- Client intake, follow-up, missing-document and signature coordination
- QuickBooks and TurboTax assistance under accountant/tax-preparer direction
- PDF/document tools, shared files, office databases/systems, and spreadsheets
AI, JSON & APIs
- ComfyUI hands-on workflows
- JSON-based workflow and configuration files
- Use of publicly available APIs for practical tasks
- ChatGPT and AI-assisted research/document workflows
- Human review and verification of AI output
Historical Technical Context
- CompTIA A+ — earned 1995; current standing not represented
- Microsoft Certified Systems Engineer (MCSE) — earned 1995; historical track/version unspecified; current standing not represented
- DOS-based AutoCAD and engineering workstation support — historical experience